How to Order
- All orders are placed directly via WhatsApp for a personalised experience.
- Browse your favourite pieces on our website
- Click the “Order via WhatsApp” button
- Send us the product name or screenshot
- We’ll confirm availability, pricing, and details with you
- This allows us to offer styling guidance, customisation, and real-time assistance.
Products & Customisation
Are your pieces handmade?
Yes — our pieces are carefully crafted and finished with attention to detail to ensure a premium look and feel.
Can I customise a piece?
Absolutely. We offer bespoke options tailored to your style, outfit or occasion.
How do I get in touch?
- Personalised, one-on-one service via WhatsApp
- All queries and orders are handled via WhatsApp for quick and personal support.
- We aim to respond within a few hours during business hours, and within 24 hours at most.
Returns & Exchanges
What is your return policy?
Due to the hygienic nature of our products, all sales are final. We do not accept returns or exchanges.
Why are returns not accepted?
Our hair accessories are worn in direct contact with the hair and scalp. In line with hygiene standards similar to intimate wear, items cannot be resold once handled.